Privacy & Cookies Policy

Background

Doctor Mix Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.doctormix.com ("Our Site"), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully. Your continued use of Our Site constitutes your acceptance of this policy. If you do not agree with it, please stop using Our Site immediately.

1. Information About Us

Our Site is operated by Doctor Mix Ltd, a company registered in England and Wales with company number 09827337. Our registered address is 5 Brayford Square, London, E1 0SG. Doctor Mix Ltd acts as the data controller for personal data collected via this Site.

You can contact us regarding data privacy matters at: info@doctormix.com

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, username
• Contact data: email address
• Transaction data: details of products or services purchased (processed by Paddle)
• Technical data: IP address, browser type, device information, pages visited
• Marketing data: email preferences, open rates, click data (processed via Klaviyo)
• Usage data: how you interact with our Site and content

We do not collect or store payment card details — all payments are processed directly by Paddle.

3. How We Collect Personal Data

• Directly from you when you create an account, make a purchase, or contact us
• When you subscribe to our email list or download free resources
• Automatically through cookies and analytics tools when you browse Our Site
• Via third-party platforms (e.g., Paddle on purchase completion)

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To process your orders and deliver your purchases
• To manage your account and provide customer support
• To send you transactional emails (order confirmations, access links)
• To send marketing emails where you have opted in (via Klaviyo)
• To improve Our Site and understand how visitors use it
• To comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK/EU GDPR, we rely on the following legal bases:

• Contract: processing necessary to fulfil your purchase
• Legitimate interests: site analytics, fraud prevention, service improvement
• Consent: email marketing (you can withdraw consent at any time)
• Legal obligation: tax records, compliance

6. Third-Party Service Providers

We share personal data with trusted third parties only where necessary. These providers act as data processors under our instruction:

7. Cookies

Our Site uses cookies — small text files placed on your device. We use the following types:

• Strictly necessary: required for the site to function (session, authentication)
• Analytics: help us understand how visitors use Our Site (e.g., page views, bounce rate)
• Marketing: used to personalise content and track ad campaign performance (only with consent)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

8. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. Account data is kept for the duration of your account plus 6 years (for tax compliance). Marketing preferences are kept until you unsubscribe.

9. International Transfers

Some of our third-party processors (Klaviyo, Vimeo) are based in the United States. Data transfers are covered by Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms approved under UK/EU GDPR.

10. Your Rights

Under UK/EU GDPR, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data (where no legal obligation exists to retain it)
• Restriction: request we restrict processing in certain circumstances
• Portability: receive your data in a machine-readable format
• Objection: object to processing based on legitimate interests or direct marketing
• Withdraw consent: unsubscribe from marketing emails at any time

To exercise any right, contact us at info@doctormix.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the ICO (ico.org.uk).

11. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Payments are handled entirely by Paddle — we never store financial data on our servers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on Our Site. The "Last updated" date at the top of this page reflects the most recent version.